The Village - Services & Amenities


We provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in - Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We also provide non-emergency patient transport services for patients needing non-emergency transport to and from hospital, treatment centres and other similar facilities and who can't travel unaided because of their medical condition or frailty.  

Within the east of England, we deliver the patient transport services in Cambridgeshire, Great Yarmouth and Waveney, north, south and west Essex and Suffolk.

East of England   region map with control rooms highlighted


The area is made up of:

more than 5.8 million people

7,500 square miles

19 CCGs

17 acute trusts

received 1,037,119 emergency calls

handled 500,620 non-emergency patient journeys

delivered primary care services to more than 450,000 patients

Our resources and teams include:

357 front line ambulances

201 marked response cars

164 non-emergency ambulances (PTS vehicles)

52 HART/major incident/resilience vehicles

more than 130 sites

three emergency operations centres (EOCs)

more than 4,000 staff and 1,500 volunteers.

In 2015/16 the Trust: